Shipping policy
We ship every product well protected, so that it arrives just as it left the factory.
Where we ship
Mainland Portugal, the Azores, Madeira and all countries of the European Union.
Carriers and options
All orders ship via CTT, with a tracking code.
Delivery times
Orders with in-stock products ship the same day or the next business day. Once shipped, delivery takes on average:
- Mainland Portugal: 1 to 2 business days
- Azores and Madeira: 2 to 4 business days
- Other European Union countries: 3 to 7 business days
Delivery times are estimates and may vary during very busy periods or due to carrier delays.
Shipping costs
Shipping is charged on all orders. The cost is calculated based on the destination and the shipping option and is shown at checkout, before you pay.
Tracking
When your order ships, the customer receives an email with the tracking code.
Pre-orders
Pre-order products ship as soon as we receive them from the distributor, usually on the official release date. If your order includes both in-stock and pre-order products, we ship everything together when the pre-order arrives, unless you ask us to ship them separately.
Damaged or lost order
If the package arrives damaged, please photograph it before opening it and contact us at hello@foilbound.eu. If your order does not arrive within the expected time, please contact us and we will take the matter up with the carrier.
This is a translation. In case of any discrepancy, the Portuguese version prevails.